Every year, Hospitality Technology polls restaurant technology executives to gauge buying plans and track features and functionalities shaping the path of POS and then compare those results with the POS industry to see how responses and strategies align. This combined insight helps to educate how the POS of the future will take shape for restaurants.
This year, Appetize was featured in the report and we provided an infographic outlining how today’s guests put a premium on ultra-convenience at the POS with self-service ordering and payment solutions. With self-service ordering, appless ordering and an online pre-ordering portal, guests get that convenience and speed that they not only expect, but demand. Savvy restaurants that deploy self-service technologies can see big returns in both sales and satisfaction.
Here’s a brief excerpt from the report:
The customer is powering the point of sale as we move into 2019, and tech and trend prognosticators agree that guest preferences are driving what the POS of the future will look like. As restaurants grapple with how to enable more and more ordering channels and fulfillment from in-store, drive-thru, curbside and delivery, they are facing a — perhaps uneasy — reality in which sales are up despite a decline in in-store traffic. The point of service is becoming untethered from the point of sale. The next-generation point of sale is being shaped by the call for the POS to be all things for all people. To achieve this, suppliers and operators must pinpoint customers’ biggest pain points and solve for that.